Claims Assistance

Because we care...

When a claim occurs we feel at ER ADAMS feel that is the time that we separate ourselves from our competition. We are available to our clients day and night for any questions and assistance when something unexpected happens. We assist our customers with sound advice and immediately service to get them the assistance they need.

To service our clients even better many of our insurers have set up after hours emergency claims assistance. Please see the companies and their contact information for more details.

A.M. Fredericks

To report a claim after hours, simply call 1-800-387-5677

Aviva Canada

Call your broker directly or reach them toll-free 24/7 at 1-866-692-8482 (1-866-MY-AVIVA)

Can-Sure Underwriting Ltd.

Email: or call 1-855-535-0554

Canada World Wide Underwriting Agencies Inc.

Call 1-866-401-3858

Creechruch International Underwriters Ltd.

Please contact Ian Harris at 416-777-6212 or email:

Elliott Special Risks

For emergency environmental spills call: 1-866-530-4086
For emergency property losses call: 1-888-224-5677
For all other claims you can report via email:
By phone: 416-601-1133 Toll-free: 800-223-8858

Encon Group Inc.

Please call their toll free line at 1-800-267-6684 or email:

Hagarty Insurance

Send an 

Intact Insurance:

Send an email: intact2424ontario@intact or call 1-866-464-2424


Call 1-866-864-1112 or send an e-mail to:

Marine Plus

Email: or use their online submission form.

Norfolk Mutual

For after hours claims please contact your broker. Should you be unable to reach them please call Norfolk Mutual’s after hours service, Claims Pro. 
Telephone: 1-519-426-9555
Toll Free: 1-800-300-0089
Fax: 1-519-426-5038
Website: (input Simcoe, Ontario)

Optimum Frontier

Call their claims hotline toll free at 1-877-806-8023

Pal Insurance Brokers

Please contact your Broker or call toll free: 1-800-265-8098

Premier Marine:

Your brokers must report all claims on your behalf.
After Hours Emergency Claims Service please call 1‐800‐ADJUST-4 (1-800-235-8784)
* Please note - Loss Notice Form is still required from Brokers on after hours emergency claims.

Pafco or Pembridge Insurance Company

Please call 1-800-387-0462

South Western Group

Call your broker or contact them directly at 1-866-794-5463 

Totten Insurance Group For Emergency or After Hours Reporting:

Please call 877-896-0015 or email:

Travelers Insurance (Dominion of canada)

For emergency claims assistance please call 1-800-661-5522.

Unica Insurance

Please call Claim Services:
Toll-Free Fax: 1-844-696-1777 or email:

Western General

Please call their 24-hour emergency claims service number at: 1-800-607-2424.